FAQ
1. What is OldMoney Wear?
OldMoney Wear is an online store offering a range of high-quality and stylish fashion items. Our collections are curated to provide timeless and classic pieces that represent the essence of sophistication and elegance.
2. Where can I shop for OldMoney Wear products?
You can explore our latest collections and shop online at our official website: https://oldmoney-wear.com/.
3. What are your customer support hours?
Our customer support team is available to assist you Monday to Friday from 9:00 AM to 6:00 PM. You can contact us via email at info@oldmoney-wear.com.
4. What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express (AMEX), and digital payment options like Apple Pay, Google Pay, and Shop Pay.
5. How long does shipping take?
Orders are processed within 1 to 3 business days (Monday to Friday). Once shipped, delivery typically takes 5 to 8 business days, depending on your location. Shipping costs will be calculated at checkout.
6. Can I track my order?
Yes, you will receive a tracking number via email within 24 hours after your order has been shipped. Use this number to track your package's delivery status.
7. How do I cancel or change my order?
To cancel or change your order, please contact us at info@oldmoney-wear.com within 24 hours of placing your order.
8. What is your return policy?
If you are not completely satisfied with your purchase, you have 14 days from the date of delivery to request a return. Items must be in new, unworn condition with original tags and packaging. For assistance, contact us at info@oldmoney-wear.com.
9. Do you offer exchanges?
We handle exchanges by processing a return for the original item and making a new purchase for the desired item. Please contact our customer support team if you need help with an exchange.
10. How do I get a refund?
Once your returned item is received and inspected, we will notify you of the refund approval status. Refunds will be processed within 10 business days to your original payment method.
11. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at info@oldmoney-wear.com. We will provide instructions on how to proceed and arrange a replacement if necessary.
12. Do you ship internationally?
Currently, OldMoney Wear ships only within select regions. Shipping availability and rates will be displayed during checkout based on your delivery address.
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